When Dr. Jose Agusti, MD, founded TUMI Medical Corporation, he set out to solve a problem that traditional healthcare delivery often overlooks: how do you provide consistent, high-quality medical care to patients who can't come to you?
The answer was medicine at home, bringing primary care, chronic care management, palliative care, and diagnostic services directly to patients across Northwest Indiana. But as TUMI Medical grew, Dr. Agusti and his leadership team, including Rachel Agusti, COO and CFO of Tumi Medical Corp, faced a new challenge: how do you manage the operational complexity of a practice that exists entirely in patients' homes?
That's where FairPath came in.
The Challenge: Running a Practice Without Walls
TUMI Medical Corporation isn't a typical practice. There's no waiting room, no front desk, no single location where patients congregate. Instead, Dr. Agusti and the TUMI team deliver care across homes throughout Northwest Indiana, each with its own logistics, documentation requirements, and care coordination needs.
"As we grew, the operational side became increasingly complex," says Rachel Agusti, COO/CFO of Tumi Medical Corp. "We were managing chronic care management, remote patient monitoring, and care coordination across a dispersed patient population. The manual tracking systems we'd been using simply couldn't keep up."
The core problem is one that many growing practices face: the gap between delivering good care and documenting it well enough to bill accurately. In remote care programs like CCM (Chronic Care Management), RPM (Remote Patient Monitoring), and RTM (Remote Therapeutic Monitoring), every patient interaction needs to be tracked, timed, and documented to meet billing requirements. When that process is manual, things slip through the cracks.
Why FairPath
FairPath is purpose-built for remote care. Unlike generic EHR add-ons or billing tools retrofitted for remote care, FairPath was designed from the ground up to manage CCM, RPM, RTM, and APCM (Advanced Primary Care Management) as an integrated system.
FairPath is built around the specific workflows remote care requires. It tracks every touch, every requirement, and every piece of evidence in a way that's billing-ready, a different approach than the generic tools TUMI had used before.
FairPath operates as an active system: it steers operations toward billing readiness by flagging missing documentation, alerting staff to eligibility issues, and helping prevent the end-of-month reconciliation scramble that plagues many remote care programs.
"As a physician, I want to focus on patient care, not paperwork. FairPath handles the operational layer so that my team and I can spend our time with patients. The system works in the background to make sure nothing is missed."
For TUMI Medical, whose model is a fully home-based practice with a complex service mix, FairPath's adaptability was a key factor. FairPath's team worked directly with TUMI to customize workflows that fit their specific needs.
[Published testimonial, sourced from FairPath.ai partner success page]
"FairPath's willingness to adjust based on feedback has been a breath of fresh air," Rachel Agusti notes. "It truly feels like the system was designed with us and for us."
What FairPath Provides
FairPath's platform addresses the operational challenges that home-based and remote care practices face:
- Unified workflow management: Care coordination, documentation, and billing readiness managed through a single platform, reducing the need for parallel tracking systems.
- Patient communication tools: Features that keep patients, families, and caregivers informed throughout the care process.
- Eligibility and evidence tracking: Automated tracking reduces missed billing opportunities and supports faster month-end reconciliation.
- Scalable infrastructure: A system that allows practices to add patients and services without proportionally increasing administrative overhead.
For Dr. Agusti, the value of FairPath extends beyond operational efficiency: it lets his team focus on delivering compassionate, high-quality care to patients in their homes, while the technology handles the complexity in the background.
Advice for Other Practice Leaders
Rachel Agusti's advice to other practice leaders is straightforward: invest in operational infrastructure before the workload becomes overwhelming. TUMI waited longer than it should have, and the transition was harder as a result. The right platform positions a growing practice for sustainable scale rather than just solving today's problems.
She also values FairPath as a partner rather than a vendor. The team has been responsive to adjustments and questions throughout the relationship, a level of partnership that TUMI considers rare among software providers.
Looking Ahead
TUMI Medical Corporation continues to grow its home-based services across Northwest Indiana, with Dr. Agusti leading the clinical vision and Rachel Agusti managing the operational backbone. FairPath remains central to that growth, providing the infrastructure that supports the practice as it scales.
As remote care continues to evolve, TUMI Medical Corporation is positioned to adapt and grow, demonstrating that home-based medicine, supported by the right technology, can deliver both clinical excellence and operational sustainability.
About Tumi Medical Corp
Tumi Medical Corporation, led by Dr. Jose Agusti, MD, provides home-based medical services across Northwest Indiana, including primary medicine, chronic care management, palliative care, wound care, podiatry, and diagnostic coordination. The practice serves homebound patients and their families, bringing comprehensive medical care directly into the home environment.
Contact: (219) 472-0309 | requests@tumimedicalcorp.com
About FairPath
FairPath is the operating system for remote care, providing full-feature support for CCM, RPM, RTM, and APCM on a single platform. Trusted by 200+ practices and MSOs, FairPath helps healthcare organizations standardize operations, prevent revenue leakage, and maintain billing readiness. Learn more at FairPath.ai.